Celebrate By Lisa Lou

Frequently Asked Questions

Shipping

How long will it take to receive my order? How long will it take to receive my order?

We strive to process orders within 48 hours of receipt. Once your shipment has left our warehouse it will take 5-8 business days to reach you, assuming the delivery company is not experiencing unusual delays.

Orders placed Friday through Sunday will be shipped out on Monday.

What shipping carrier do you use? What shipping carrier do you use?

We use UPS as our main shipping carrier.

Orders/ Products

What is the Return Policy? What is the Return Policy?

Here is the link to our return policy page.

Do you offer larger quantities of a product? Do you offer larger quantities of a product?

Yes, we are happy to special order any low inventory product for you.

Please email us at contact@celebratebylisalou.com and we will place an order with the vendor.

Once the vendor notifies us with a shipping time we will pass that information on to you.

I received an item in my order that was damaged. What should I do? I received an item in my order that was damaged. What should I do?

We are very sorry for this inconvenience. Please reach out to contact@celebratebylisalou.com and send a picture of the damaged item. We will help you with a refund or replacement.

Do you offer special orders? Do you offer special orders?

Yes, we are happy to help you with a special order. Please reach out to contact@celebratebylisalou.com so we may assist you.

Do you hold Items? Do you hold Items?

At Celebrate By Lisa Lou, we are happy to hold items for up to 48 hours. After this period, the items will be returned to stock. Thank you for your understanding!